Refund policy

Our Commitment

At Once Upon a Bookstore, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return and refund policy below.

Return Policy Overview

We accept returns within 7 days of delivery. To be eligible for a return, items must meet the conditions outlined in this policy.

Eligibility for Returns

Items That Can Be Returned

  • New books in original, unopened condition
  • Used books in the same condition as described at the time of purchase
  • Books with manufacturing defects or damage that occurred during shipping
  • Incorrect items sent by error

Return Conditions

To qualify for a return, your item must:

  • Be returned within 7 days of the delivery date
  • Be in the same condition as when you received it
  • Include all original packaging materials when applicable
  • Include proof of purchase (order number or receipt)

Items That Cannot Be Returned

Due to the nature of our business, we cannot accept returns for:

  • Books showing signs of use, reading, or wear beyond what was present at delivery
  • Books with markings, writing, highlighting, or bent/damaged pages caused by the customer
  • Items returned after the 7-day return window
  • Books without proof of purchase

How to Initiate a Return

Step 1: Contact Us
Reach out to us within 7 days of receiving your order:

  • Email: bookstoreonceupon@gmail.com
  • Phone: +12348300051

Please provide:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Photos (if the item arrived damaged or defective)

Step 2: Receive Return Authorization
Our team will review your request and provide you with return instructions and a return authorization if approved.

Step 3: Ship Your Return
Pack the item securely and ship it to:

Once Upon a Bookstore
68PP+5J Vienna, Vienna Center, Ohio, Ohio, United States

Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged in transit, or defective product).

Step 4: Return Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days.

Refund Policy

Refund Methods

Refunds will be issued to the original payment method used for the purchase through Shopify's payment processor. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing time.

Refund Amounts

  • Full Refund: You will receive a full refund for items returned in accordance with this policy, excluding original shipping costs (if applicable).
  • Partial Refund: Items returned in less than original condition may receive a partial refund at our discretion.
  • Return Shipping: We do not refund return shipping costs unless the return is due to our error.

When to Expect Your Refund

  • Inspection: 2-3 business days after we receive your return
  • Processing: 5-7 business days after approval
  • Bank Processing: 5-10 business days for funds to appear in your account

You will receive an email confirmation once your refund has been processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately:

  • Email: bookstoreonceupon@gmail.com with photos of the damage
  • Phone: +12348300051

We will:

  • Arrange for a replacement at no additional cost, or
  • Issue a full refund including original shipping costs
  • Provide a prepaid return label if the item needs to be returned

Please report damaged items within 48 hours of delivery to ensure the fastest resolution.

Wrong Item Received

If you receive the wrong item, please contact us within 7 days of delivery. We will:

  • Send you the correct item at no additional charge
  • Provide a prepaid return label for the incorrect item
  • Refund any price difference if applicable

Exchanges

We currently do not offer direct exchanges. If you would like a different item:

  1. Return the original item following our return process
  2. Place a new order for the desired item on our website

This ensures you receive your preferred item as quickly as possible.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the carrier, Once Upon a Bookstore is not responsible for lost or stolen packages. We recommend:

  • Tracking your package using the tracking number provided
  • Contacting the shipping carrier to file a claim
  • Checking with neighbors or building management

If you have concerns about package theft in your area, consider using a secure delivery location or alternative shipping address.

Non-Refundable Items

The following are non-refundable:

  • Return shipping costs (unless return is due to our error)
  • Original shipping costs (unless item was damaged or incorrect)
  • Items returned after the 7-day window
  • Items damaged by customer use

Questions or Concerns

If you have any questions about our Return and Refund Policy, please don't hesitate to contact us:

Once Upon a Bookstore
68PP+5J Vienna, Vienna Center, Ohio, Ohio, United States

Email: bookstoreonceupon@gmail.com
Phone: +12348300051
Website: https://onceuponbook.myshopify.com

Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new policy.

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Thank you for shopping at Once Upon a Bookstore!